Refund policy

Returns are available within 30 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the invoice or proof of purchase. 

To start a return, you can contact us at admin@americas1stmaintenance.com . Please note that returns will need to be sent to the following address: 4290 International Boulevard Norcross, GA 30093.

If your return is accepted, we’ll send you a return shipping label as well as any applicable instructions. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@americas1stmaintenance.com . 

Damages and ShortagesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damages and shortages must be reported within 5 days of receipt. 

Exceptions / Non-Returnable items
Certain types of items cannot be returned: perishable goods (such as food or coffee), custom products (personalized logo items), personal care goods (such as feminine hygiene products) gift cards, or any item marked final sale. We also do not accept returns for powered equipment as manufacturer's warranties are non-transferable. Please get in touch if you have questions or concerns about your specific item. 

RefundsRefunds on goods returned will be issued on your original payment method within 10 business days of receipt, subject to your banking institutions credit policies. If more than 15 business days have passed since we’ve approved your return, please contact us at admin@americas1stmaintenance.com.

Restocking Fees
Returns of any items that are special ordered will have a 15% restocking fee. These items are indicated on each item page. Any applicable restocking fees will be deducted before final credit is issued.